Order Placement
1. After I place an order, how long do I have to wait before I can pick up my cards?
If you place the order during our operating hours, depending on your order size and how many previous orders are still pending, orders can take from 10 minutes to 1 hour before they are ready for collection.
For orders placed before or after our operating hours, since we will have an influx of new orders during these hours, it might take us longer than usual to fulfill.
2. I want some cards but they are not showing up on the website. What should I do?
The website is based on our inventory. If we have never received or sold the card before, it will not appear on the website. This also means that we are unlikely to stock the card anytime soon.
3. A card I wanted is currently out of stock on your website. When will you restock?
We are not sure when we will be able to restock the cards. However, we now have a wishlist system where you may mark a card as wishlisted. Once a card is wishlisted, if we do restock the card, you will receive an email indicating that it has been restocked!
4. Can I place an order if I don’t have an account?
You must make an account to place an order with us. This is not only so we may identify you when you pick up the order with an order number but also for your ease of access to your own order history.
5. How do I pick up my cards? Can anyone else pick up the cards on my behalf?
You may come to our shop and give us your order number. You may find your order number under your Order History. Please give us the last five digits of your order number as reference
for when you pick up your order. (Anyone with your order number may pick
up the order on your behalf.)
